Refund & Service Policy

This Refund Policy outlines how refunds are handled for services provided by travelserviceassist.com, operated by Shri Shyam Scientific.

1. Nature of Our Services

travelserviceassist.com provides independent travel consultation and assistance services. We do not issue airline tickets and we do not control airline refund decisions.

Our role is limited to helping customers understand airline policies and available options.

2. Service Fees

Any service fee charged is for:

• Travel consultation
• Ticket review
• Policy explanation
• Assistance and guidance provided

Service fees are non-refundable once the service has been delivered.

This includes situations where:

• The airline does not approve a refund
• The airline denies a change or cancellation request
• The customer decides not to proceed after consultation has been completed

3. Airline Refunds

Refunds for airline tickets are governed solely by the respective airline’s fare rules, policies, and conditions.

We do not:

• Guarantee airline refunds
• Control airline processing time
• Influence airline approval decisions

If an airline approves a refund, the amount and processing timeline are determined entirely by the airline.

4. Duplicate Payments

If a duplicate payment for our service is successfully confirmed, it will be reviewed and processed accordingly.

Approved duplicate payment refunds are issued to the original payment method.

5. Billing Disputes

Any billing-related concern must be reported within 7 days of the transaction by contacting our support team.

Requests received after this period may not be eligible for review.

6. Chargeback Policy

Before initiating a chargeback, you agree to contact us to resolve the issue.

If a chargeback is filed without prior communication, we reserve the right to submit the following as evidence:

• Proof of customer authorization
• Service delivery records
• Communication history
• Policy acceptance confirmation

7. Refund Processing Time

If a refund is approved for a duplicate payment or billing error, the processing time is typically 7–10 business days.

The time for the amount to reflect in your account may vary depending on your payment provider.

8. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Service has already been delivered
• Customer declines to proceed after consultation
• Airline denies the requested change, cancellation, or refund
• Incorrect details were provided by the customer

9. Contact for Refund Requests

For any refund-related queries, please contact:

📧 support@travelserviceassist.com

📞 +1 (877) 685-0498

Operated By: Shri Shyam Scientific

Country: India

By using our services, you acknowledge and agree to this Refund Policy.